Transform Customer Experience - How to Achieve Customer Success and Create Exceptional CX
Author(s): Isabella Villani
How do you attract and retain customers in a world where they're writing the rules? The corporate landscape is in a state of upheaval with a highly contested global marketplace and customers who demand a personalised experience across multiple channels. Performance metrics now focus on increasing customer satisfaction and minimising customer effort. This book offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments.
Product Information
General Fields
- :
- : John Wiley & Sons Australia, Limited
- : Wrightbooks
- : 0.544311
- : 01 November 2018
- : 2.29 Centimeters X 15.24 Centimeters X 22.86 Centimeters
- : books
Special Fields
- : Isabella Villani
- : Paperback
- : 1902
- : English
- : 224